For recommending a telemedicine appointment over the phone:

Thank you for sharing details.

For this appointment, I recommend a virtual visit. We recently introduced TeleVet, a new telemedicine service we are using so we can connect with you and [ pet’s name ] virtually, while maintaining a high quality care and your safety!

Would you be available to meet with [ Dr. ABC ] tomorrow at 11am via TeleVet?

Okay great - I’ll send a TeleVet invite to the email we have on file for you, along with a consultation request. You will be able to set up an account through the email, and add details or upload pictures prior to the visit.

You can join the appointment via computer at or download the TeleVet app on your mobile device, and I’ll send you details in just a few minutes.

Alright, we’re all set! We look forward to talking with you tomorrow. Please give us a call if you have any questions!

For rescheduling an in-clinic appointment into a telemedicine appointment:

Hi (client name),

I was just calling to let you know that we have had to make some changes to (pets name) appointment that was originally scheduled for (Day and time or appointment).

We are going to be changing this appointment to a virtual visit for the same day and time with (Dr. name). This virtual appointment will be done through a Telemedicine platform called TeleVet. You will need to either download the mobile app if you would like to use a mobile device, or go to their website,, to create an account.

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