STEP 1:
When logged in to your TeleVet account click ​'New Consultation.'

Here is more information on how to create a TeleVet for Pet Owners account

STEP 2:

To create a consultation for your pet you will need to connect your payment information.

Note: When you create a new consultation you will have a pending charge on your account, and you will only be charged if the consultation is resolved.

STEP 3:
- Write details of the consultation for your pet in the ​'Summary of Issue,' and ​'Describe your pet's Situation'​ boxes. Be detailed!

- Next, add 3-5 pictures and videos to help show the issue.

- To finish creating the consultation, confirm your Consultation Preferences and click 'Create Consultation.'

STEP 4:

Once the Consultation is created, you will have the option to chat with your veterinary care team on the main screen. If you have additional information to share, type a message in the chat.

If you cannot chat or join the call, make sure you have added payment.

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